BBQS & GRILLS Canada - Exclusive Napoleon Retailer Reviews

158  •  Excellent

4.5 stars: Excellent

4.7

5 stars: Excellent

Product arrived well packaged without…

Product arrived well packaged without damage. Will buy from them again.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Hi Bruce. Glad to hear everything arrived as expected. Thanks so much for the positive feedback and great rating. We appreciate it.
5 stars: Excellent

Parts fit perfectly and shipped to my…

Parts fit perfectly and shipped to my place in only a week.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear everything was a success. Thanks so much for shopping with us and the great rating. We appreciate it.
3 stars: Average

Shipment was OK and notifications…

Shipment was OK and notifications received accordingly.
Issue was having to pick up at Purolator depot as they came once only and no one was home to receive. I guess one would ask why a signature would be required for perhaps a $50.00 purchase?

And I believe Purolator should have attempted a delivery at least a 2nd time however acknowledge that this is beyond your control.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
HI Chester. Thanks for taking the time to upload your experience. Unfortunately, the courier is dependant on weight and location and they all have different policies. So sorry for any delay this may have caused you. We will take your feedback under advisement.
5 stars: Excellent

Outstanding service

Outstanding service. above and beyond. Love my new bbq. Will be purchasing more from them.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We really appreciate the kind words. Thanks so much for shopping with us.
4 stars: Great
Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We're so glad everything was delivered as planned. We appreciate the positive feedback and great rating.
5 stars: Excellent

A super guy (Jeff) helped me out…

A super guy (Jeff) helped me out selecting several parts for my bbq and in spite of one of many not being the correct part (a understandable mistake) was exchanged at no expense at all to me. Great co w good prices. Dean (Windsor).

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Hi Dean. Thanks so much for the positive feedback. Glad to hear it all worked out. We appreciate you taking the time to upload your story.
5 stars: Excellent

Very quick process with timely…

Very quick process with timely communicatio. Very competitive pricing compared to other sites I have tried in the past.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We appreciate the positive feedback and great rating. Thank you for your patronage.
5 stars: Excellent

Napoleon parts fit exactly

Napoleon parts fit exactly. Shipping speed was acceptable.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear the part fits. Thanks so much for the positive feedback and great rating.
Only the latest review will count in the company's TrustScore
5 stars: Excellent

Amazing service

Amazing service. Knowledgable staff. Fast shipping! A++

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We really appreciate the kind words. Thanks so much for shopping with us.
1 star: Bad

Bbq cover was unserviceable due to…

Bbq cover was unserviceable due to buckle strap not sewing correctly

2 stars: Poor

Very good service

Very good service. Product arrived on time

5 stars: Excellent

Great service,

Great service,
Thanks! Fred vg

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We really appreciate the kind words and great rating. Thanks so much for shopping with us.
5 stars: Excellent

Great experience

Great experience, fast shipping, excellent communication and a great BBQ!

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear everything was a success. Thanks so much for shopping with us and the great rating. We appreciate it.
5 stars: Excellent

Great service

Great service, called personally to let me know the grill I ordered was not in stock, and provided a number of great alternatives. Thrilled with the grill.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear everything was a success. Thanks so much for shopping with us and the great rating. We appreciate it.
4 stars: Great

Initially order was mixed up

Initially order was mixed up, but quickly corrected with return labels for incorrect parts, and new ones arriving quickly.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
So sorry for any inconvenience. We are glad everything worked out. Thanks for the great rating.
5 stars: Excellent

Happy with my order

Happy with my order. All items were as described and work well.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We really appreciate the positive feedback. Thanks so much for shopping with us.
5 stars: Excellent

I received all products as advertised

I received all products as advertised. Prices were very fair and the delivery charges were excellent ($0). I would definitely refer you to anyone.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
We really appreciate the positive feedback. Thanks so much for shopping with us.
5 stars: Excellent

The service was great and the product…

The service was great and the product the same, thank you so much STAY SAFE

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Hi Joan. Glad to hear everything was a success. Thanks so much for shopping with us and the great rating. We appreciate it.
5 stars: Excellent

Received the parts I was looking for…

Received the parts I was looking for and delivery was right on time.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear the parts were a success. Thanks so much for shopping with us and the great rating. We appreciate it.
5 stars: Excellent

Perfect transaction

Perfect transaction. Fast shipping. Exact fit. Met all expectations.

Reply from BBQS & GRILLS Canada - Exclusive Napoleon Retailer
Glad to hear everything was a success. Thanks so much for shopping with us and the great rating. We appreciate it.