1 star: Bad

I had a rep reach out to me named…

I had a rep reach out to me named andrji, for whatever reason he couldn't get me approved and he literally left me hanging after multiple attempts to contact him because I had a cosigner. He never responded even after I received a text message telling me he had an approval for me but I only had 48 hours to discuss it. Turns out it was an automatically generated response. Zero faith in Canada drives. How do u just leave a customer hanging and ignore them

1 star: Bad

Dissapointing.

I would give them a zero if I could after today. If you are a new immigrant or simply not used to dealing with people who talk fast and in circles be cautious. I can only say listen carefully and sign nothing until you have someone you trust review it for you.

My husband called to see about getting a loan for an emergency and to pay off some debt. After talking to a couple people who claimed my husband was eligible for what he thought was a loan. They immediately sent him paperwork to sign. My husband had a hard time understanding them as they kept talking a lot and fast.
They got disconnected right after signing paperwork he called back to inquire about details to find out they were going to charge him a monthly fee to help build his credit but he would receive NO loan.

He was on speaker phone and I was privy to the conversation. The agent was rude and condescending. She told him no one would loan him money and he needs the service they offer meaning pay them to fix his credit.
He requested to cancel several times and she ignored him and continued to talk over him. ( I can not stress how she continued to talk over and in circles around him. He finally got upset (he was very polite during the whole call) I on the other hand was fuming.

To be clear he would not receive a loan but would pay monthly to hopefully in three months qualify for a loan.

Something they failed to explain so he understood. He thought his worries were over and he was getting a loan. As quick as they are to get you to sign on the dotted line they are not to send cancellation. HE HAS STILL NOT RECEIVED THE CANCELLATION TEXT!

She finally said they will send him a text to confirm cancellation and hung-up as he said thank you and he appreciated it. Lack of professionalism, tact or kindness on this call.
These services can be so helpful and if you get the wrong person also devastating. My husband is now more crushed at a time when people are already defeated due to covid and financial stresses :(

I feel the worst because I have used them in the past and should have known better.

5 stars: Excellent

Contact was very good and I was pleased.

I was very pleased with the service that I received but at this time I have a lot going on and I can not buy a car. When things get back to normal I would give you a call.

Reply from Canada Drives
We appreciate your feedback, Gail! Thank you for a wonderful review. We look forward to helping you find a vehicle you love when you're ready!
5 stars: Excellent

My experience is great with Canada…

My experience is great with Canada Drives yeah . It seems everything was automatically done . I didn't have to lift a finger , then Shazaaam ! I am sitting in a nice truck

Reply from Canada Drives
We're happy to hear this, Dennis! Thank you for a great review.
2 stars: Poor

It was a rough start but it's looking up!

It's been a rough start... but he says he can get my Porsche traded and a loan for the remainder for the new vehicle... I'll keep my review updated with my progress to see if it follows through... I hope to leave a better Star rating then 2!
Fingers Crossed!

Reply from Canada Drives
Hi Chris, we're sorry to hear this! Customer service is very important to us and we'd like the opportunity to address your concerns. I attempted to reach you, but have not been successful. Please let me know the best time to contact you and I will be happy to look into your concerns.

Thank you,
Laura - Customer Success Manager
laura.marchand@canadadrives.ca
5 stars: Excellent

worth a try

wasnt sure if i would qualify for a loan or not si I tried. Canada Drives were quick to process the application and get me on my way to a new car.

Reply from Canada Drives
Thank you for a great review, Janyne!
1 star: Bad

No one is getting back to me from…

No one is getting back to me from Sherwood CHEV. Initially they were eager but because I have certain expectations, they are not returning calls to let me know either way

Reply from Canada Drives
Hi Peter, thank you for taking the time to speak with me today November 18, 2020. I appreciate you taking the time to provide some feedback, and I'm currently reaching out to your dealership. If you have any questions in the meantime, please don't hesitate to reach out to me directly.

Thank you,
Laura - Customer Success Manager
laura.marchand@canadadrives.ca
5 stars: Excellent

Great experience all around

Great experience all around. The best and most efficient way to buy a car. Would recommend to anyone and will definitely be back!

Reply from Canada Drives
We appreciate your recommendation, Jesse! Thank you for a wonderful review.
5 stars: Excellent

I had the greatest experience at…

I had the greatest experience at Sherwood Chevy! Amazing customer service! Very helpful and patient😊 Absolutely love my car!

Reply from Canada Drives
That's great to hear, Dora! Thank you for sharing your experience.
5 stars: Excellent

Canada Drives rocks!

Canada Drives rocks!! Got me into a car and fast. Have very wonderful experience with them and will recommend them to everyone!! Thanks

Reply from Canada Drives
Thank you for your recommendation, Chantelle! We're glad we could help.
1 star: Bad

Up until I had to deal with John at…

Up until I had to deal with John at Carloft was great. Totally horrible after that and even still!

Reply from Canada Drives
Hi Kara, we're sorry to hear this! Thank you for taking the time to speak with me today November 17th to provide some feedback. Customer service is very important to us and we are currently reaching out to your dealership.

Thank you,
Laura - Customer Success Manager
laura.marchand@canadadrives.ca
5 stars: Excellent

Extremely helpful team

Extremely helpful team, they helped me with all my questions and concerns in a timely matter.
I love my new Jeep!
Thanks guys.

-Alisha

Reply from Canada Drives
We're happy to hear this, Alisha! Thank you for taking the time to leave a wonderful review.
5 stars: Excellent

Very gratefull vehicle approval

I had a very good loan approval experience. everybody was very helpful.They paid outstanding balance on my trade in van which was only one payment left.the salesman was very helpful in getting things done. i cannot remember the salesmans name.I got my 2020 Kia Forte with in two days. I really like my vehicle..Thanks again Canada Drives.I would recomend you people to everybody. Jackalyn Mitchell

Reply from Canada Drives
We're glad to hear this, Jackalyn! Thank you for taking the time to share your experience.
5 stars: Excellent

They help me get a car I love with no…

They help me get a car I love with no questions asked

Reply from Canada Drives
We're glad we could help, Erica! Thank you for a great review.
5 stars: Excellent

Great customer service

Great customer service
Good vehicles to choose from
Was able to get me the vehicle I 2anted and I defiantly recommend canada drives yo other people and I would buy from them again
The way they search and work hard to please their customers

Reply from Canada Drives
We appreciate your recommendation, Jacob! Thank you for a wonderful review.
5 stars: Excellent

The service couldn't be any better it's…

The service couldn't be any better it's top notch

Reply from Canada Drives
Thank you for a wonderful review, Nick!
5 stars: Excellent
Reply from Canada Drives
We're glad to hear this, Mike! Thank you for a wonderful review.
5 stars: Excellent

I really enjoyed this new way of buying…

I really enjoyed this new way of buying a vehicle and the staff I dealt with on the phone through calls or texts or emails were amazing

Reply from Canada Drives
We appreciate you taking the time to share your experience, Jody! Thank you for a great review.
5 stars: Excellent

I was very impressed with how personal…

I was very impressed with how personal they made the experience of buying a vehicle. They were professional and understanding. I highly recommend Canada Drives and their team!

Reply from Canada Drives
We appreciate your recommendation, Leanne! Thank you for a great review.
5 stars: Excellent

Very helpful

Very helpful, very easy and I love my new vehicle!

Reply from Canada Drives
We're glad we could help, Trevor! Thank you for taking the time to leave a great review.