Shipping time was good, item was correct and exactly as advertised. Very happy.
Handle and ship to time would be a bit faster, but quality and price is good.
I needed a couple of new trigger clamps. All three big box stores near me had them for sale more expensive than Elite tools., it was an easy choice. Very happy with my purchase and it was delivered fairly quickly too!
I placed an order with Elite Tools and was informed a few days later that one of the items was out of stock. They offered a refund for the out of stock item which I accepted. I had the refund the next day. Great customer service.
The reason for a four star and not a five star is when I placed the order their website showed the item in stock.
My online shopping experience with Elite Tools was quick and easy. My products arrived on time and in good condition. I was very happy with the entire process and would purchase from them again.
I realise this is a Quebec based operation, but one thing I would recommend is to clean up the english on the website. The copy on the website, including during the checkout process, uses incorrect english translations. I was hesitant to make a purchase from the website because I wasn't sure that it was a legitimate business.
I ended up googling the address to confirm the physical location actually existed (it does) and I called the number on the website to make sure it wasn't a fly by night business (it's not).
As I mentioned earlier, this is a very legitimate business and the product arrived as described and on time. I would recommend this company to friends..
I ordered a Kreg product online and asked a question regarding this product and received a timely response to my question. Great customer service.
I ordered a Kreg bench from Elite. I received my order quickly and the price was great. I will order more tools from Elite.
I ordered a battery for my Milwaukee tools. The price was good and I had it the next day. I'm very impressed with the speed of the service
Products are quite often not in stock. When emailing Elite Tools, they never email back - either from their Contact Us page or emailing them directly. Honestly, Elite Tools is quite frustrating to deal with. They are the only Canadian distributors for some manufacturers, and if those manufacturers shipped direct to Canada, I would happily pay extra shipping and customs rather than deal with Elite Tools.
There is nothing elite about Elite Tools.
Free shipping is never free.
It said free shipping and then days later it was
fast shipping and the thing has arrived just what I was expected.
I highly recommend to anyone and I would purchase more stuff in this website.
Quality products with a fast and efficient delivery. I’d recommend them to anyone.
UPDATE: I ended up talking to someone after a few days. They explained that the lack of response from them was due to a key employee being absent for a couple of weeks, and that because of Covid they couldn't find anyone to replace them. Once I got in touch with someone, my issue was addressed swiftly and to my satisfaction.
I received the wrong item. 1 email and multiple calls later over many business days, no one bothered to acknowledge me. I don't even have a receipt acknowledgment to my email, no one answers the phone, and they don't return calls.
Would not recommend.
Ordered a King wood cutting bandsaw have not received it yet. But ordering was painless as they except PayPal which makes it easy for me. Also free shipping on orders over $ 149 is also great think I will be using these guys alot . Thanks Elite tools.
Everything came in a prompt fashion. Only issue was I ordered a step drill bit and was sent a deck drill bit. This is a problem because the deck bit does not work with my pocket hole jigs. Jury is out on customer service because I just contacted customer service to get the correct drill bit and have not heard back yet. So we will see what happens. Update on customer service. It's been roughly two weeks since I contacted customer service to fix the wrong part they sent me. I've sent an email and have called twice and still have not heard back. That is why the rating has dropped to 3 stars. All I want is the step drill I ordered and not the incorrect one they sent. Got this resolved today, very kind and polite, part I ordered was not in stock, refund is on it's way. I will give them 4 and 1/2 stars and would order from them again.